Hampton Inn & Suites Sherman Oaks

First of all the general manager Sameh was amazing. When we arrived on Wedneday, Booking.com did not send our reservation to the hotel. Booking.com booked our hotel for two days knowing that the second day was not available. It was a very stressfull situation and I'm not very happying with Booking.com. Fortunately, Sameh did his due diligence and gfound our reservation on Booking.com and honored it anyway, even though the hotel was fully booked. I was having surgury the next day and it was going to be very inconvienient to look for another room at the last minute. Without Sameh's help, we would have been totally screwed.

Very clean and safe. Breakfast is always delicious and enough parking options. Very comfortable and safe at night.

The free breakfast was really nice. Eggs, meat, waffles. Not just yogurt/cereal/toast like some hotels. Very clean hotel, very clean breakfast area, staff were always maintaining and cleaning during the breakfast hours. One staff member opened it in the evening so I could get knife and forks for a left overs from dinner. Very friendly helpful staff. I also had to cancel a stay in a previous city, past the time when you could cancel for free. I sent a note explaining why I had to cancel and they waived the fee.

We loved the hospitality despite the keys not working. The breakfast bar was great for kids with waffles, whip cream, chocolate chips and chocolate drizzle. Amazing for the kids! Also, the rooms were very clean!

Second time staying here. Parking and breakfast are included which is rare in LA. Hotel is clean and comfortable